PRIVACY POLICY

At RADBEAN, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website, https://radbean.com. By using our Site, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

When you visit our Site, we may collect the following types of information:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (credit card, debit card, or payment gateway information)

b. Non-Personal Information:

  • IP address
  • Browser type
  • Pages viewed
  • Time spent on the Site
  • Cookies and similar tracking technologies

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your order, promotions, and updates
  • To improve our products and services
  • To personalize your shopping experience
  • To analyze trends and improve the Site’s performance
  • To comply with legal obligations

 

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except under the following circumstances:

  • Service Providers: We may share information with third-party service providers who help us operate our website, process payments, and fulfill orders (e.g., payment gateways, shipping companies).
  • Legal Compliance: We may disclose your information if required by law, such as in response to a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

 

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your user experience, analyze trends, and track user interactions. You can choose to disable cookies through your browser settings, but this may limit certain features of the Site.

 

5. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.

 

6. Your Rights You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information, subject to certain exceptions (e.g., if required for legal compliance).
  • Withdraw your consent to the processing of your information.

 

7. Retention of Information

We will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, or as required by law.

 

8. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

 

9. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please reach out to our customer service team: info@radbean.com

TERMS & CONDITIONS

Welcome to RADBEAN website, https://radbean.com. These Terms and Conditions govern your access and use of the Site, products, and services offered by RADBEAN. By using the Site, you agree to comply with and be bound by these terms. If you do not agree with any part of these Terms and Conditions, you may not use our Site.

 

1. General Terms

These Terms & Conditions apply to all visitors, users, and others who access or use our Site. The Site is owned and operated by RADBEAN, a company based in Malaysia.

 

2. Products and Services

  • Product Descriptions: We make every effort to display our products as accurately as possible. However, we do not guarantee that the product descriptions, colors, or images displayed on the Site are completely accurate, as variations may occur depending on your screen or device.
  • Pricing: All prices listed on our Site are in MYR and are subject to change without notice. Any changes will not affect orders that have already been placed and confirmed.
  • Order Acceptance: We reserve the right to refuse or cancel any order if there is an error in pricing or availability, or if we suspect any fraudulent activity.

 

3. Payment Terms

  • We accept various payment methods, including credit cards, debit cards, and other payment gateways listed on the Site.
  • Payment must be made in full before your order is processed.
  • You are responsible for providing accurate payment information. In case of payment failure or disputes, we reserve the right to cancel your order.

 

4. Coupon & Promotions

  • Some coupons may require a minimum purchase amount to be eligible. This will be specified in the promotion details.
  • Coupons may exclude specific items, categories, or brands, as noted in the promotion. Most coupons are valid for one-time use only and may not be combined with other discounts or promotions unless stated otherwise.
  • Each coupon or promotional code has a specific expiration date, which will be clearly listed. Expired coupons will not be accepted, and we are unable to extend or reissue them.
  • Refunds for items purchased with a coupon will be based on the actual amount paid after applying the discount. Coupons used on items that are returned may not be reinstated or replaced.

 

5. Intellectual Property

  • All content on the Site, including text, images, logos, and product descriptions, is the property of RADBEAN or its licensors and is protected by Malaysian and international copyright laws.
  • You may not reproduce, distribute, or use any content from the Site for commercial purposes without our express written consent.

 

6. Limitation of Liability

  • To the fullest extent permitted by law, RADBEAN shall not be liable for any direct, indirect, incidental, or consequential damages that arise from your use of the Site or any products purchased through the Site.
  • This includes but is not limited to damages for loss of profits, data, or business interruption, even if we have been advised of the possibility of such damages.

 

7. Warranties Disclaimer

  • We do not warrant that the Site will be uninterrupted or error-free, or that any defects will be corrected.
  • All products and services provided through the Site are provided “as is” without any warranties, express or implied, unless specifically stated otherwise.

 

8. User Conduct

By using our Site, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process.
  • Refrain from using the Site for any unlawful or unauthorized purpose, including violating intellectual property rights or engaging in fraudulent activities.
  • Not transmit any viruses, malware, or harmful code that could disrupt the functioning of the Site.

 

9. Indemnification

You agree to indemnify and hold RADBEAN harmless from any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of or related to your use of the Site, violation of these Terms and Conditions, or violation of any law or the rights of a third party.

 

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Malaysia.

 

11. Changes to Terms & Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. By continuing to use the Site after changes have been made, you agree to the updated Terms and Conditions.

 

12. Contact Information

If you have any questions about these Terms & Conditions, please reach out to our customer service team: info@radbean.com

SHIPPING & DELIVERY

At RADBEAN, we are committed to ensuring that your order reaches you safely and on time. Please take a moment to review our shipping and delivery policies to better understand our processes.

 

1. Shipping Destinations

We offer shipping within Malaysia and to selected international destinations. Please note that shipping times and costs may vary based on your location.

  • Domestic Shipping: We deliver to all major cities and towns across Malaysia, including Sabah and Sarawak.
  • International Shipping: We offer international shipping to selected countries. Please check during checkout if your country is available for delivery.

 

2. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • The total shipping fee will be displayed at checkout before you confirm your purchase.
  • Free shipping may be available for orders over a certain amount. Details on any promotions will be displayed on our Site.

 

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking information.

 

4. Delivery Timeframes

  • Domestic Shipping (Malaysia): Estimated delivery is 3-5 business days for West Malaysia and 5-7 business days for East Malaysia.
  • International Shipping: Delivery times may vary depending on the destination country, customs clearance, and local postal services. Estimated delivery time is between 7-14 business days for most countries.

Note: Delivery times are estimates and may be subject to delays due to unforeseen circumstances such as public holidays, natural disasters, or customs clearance issues.

 

5. Customs, Duties, and Taxes (For International Orders)

For international orders, your package may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are not included in our shipping fees and must be paid by the recipient. We recommend checking with your local customs office for more information on potential charges. 

 

6. Missing or Damaged Packages

  • If your package is lost, missing, or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the courier to investigate and resolve the issue as quickly as possible.
  • Please provide your order number and any relevant tracking information when contacting us.

 

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses. If you realize you’ve entered the wrong shipping information, please contact us immediately.

 

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, we will not be able to cancel it, and you may need to follow our return policy.

 

9. Contact Us

If you have any questions or concerns about your order or our Shipping & Delivery policy, please reach out to our customer service team: info@radbean.com

RETURN & REFUND

At RADBEAN, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund process. Please take a moment to review our policy below.

 

1. Return Eligibility

Unfortunately, we do not offer any return services at the moment. Once goods are sold, they are strictly non refundable or exchangeable. Except:

  • The products you received are not consistent with what you purchased.
  • The quantity of product you received does not match the quantity you purchased.
  • The product is damaged, faded, deformed, or defective before you receive it or open the package.

 

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team with your order number and reason for return.
  2. Once your return request is approved, we will provide you with the return instructions, including the return shipping address.
  3. Pack the item securely and ensure that all original tags, packaging, and accessories are included.

 

3. Return Shipping Costs

  • Domestic returns (within Malaysia), the customer is responsible for the return shipping costs unless the item is defective or incorrect.
  • International returns, the customer is responsible for any return shipping fees, customs duties, and taxes associated with the return.

 

4. Refunds

Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed within 7 business days. The refund will be issued to your original payment method.
  • Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., you received a wrong or defective item).

 

5. Exchanges

If you wish to exchange an item for a different size or color:

  • Please contact us to check if the desired replacement is available.
  • If available, return the original item following the steps outlined in our return process, and we will ship the new item after receiving the original one.
  • Shipping fees for exchanges may apply.

 

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Please contact us within 7 days of the estimated delivery date with your order number, unboxing video, and a photo of the damaged item.
  • Please provide your order number and any relevant tracking information when contacting us.
  • We will arrange a replacement or issue a full refund, including the return shipping costs, if applicable.

 

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account or credit card statement again.
  2. Then, contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us.

 

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, we will not be able to cancel it, and you may need to follow our return policy.

 

9. Contact Us

If you have any questions about our Return & Refund Policy, or need further assistance with your order, please reach out to our customer service team: info@radbean.com