At RADBEAN, we are committed to ensuring that your order reaches you safely and on time. Please take a moment to review our shipping and delivery policies to better understand our processes.

1. Shipping Destinations

We offer shipping within Malaysia and to selected international destinations. Please note that shipping times and costs may vary based on your location.

• Domestic Shipping: We deliver to all major cities and towns across Malaysia, including Sabah and Sarawak.
• International Shipping: We offer international shipping to selected countries. Please check during checkout if your country is available for delivery.

2. Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order.
• The total shipping fee will be displayed at checkout before you confirm your purchase.
• Free shipping may be available for orders over a certain amount. Details on any promotions will be displayed on our Site.

3. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
• Once your order is processed, you will receive a confirmation email with tracking information.

4. Delivery Timeframes

• Domestic Shipping (Malaysia): Estimated delivery is 3-5 business days for West Malaysia and 5-7 business days for East Malaysia.
• International Shipping: Delivery times may vary depending on the destination country, customs clearance, and local postal services. Estimated delivery time is between 7-14 business days for most countries.

Note: Delivery times are estimates and may be subject to delays due to unforeseen circumstances such as public holidays, natural disasters, or customs clearance issues.

5. Customs, Duties, and Taxes (For International Orders)

For international orders, your package may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are not included in our shipping fees and must be paid by the recipient. We recommend checking with your local customs office for more information on potential charges. 

6. Missing or Damaged Packages

• If your package is lost, missing, or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the courier to investigate and resolve the issue as quickly as possible.
• Please provide your order number and any relevant tracking information when contacting us.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses. If you realize you’ve entered the wrong shipping information, please contact us immediately.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, we will not be able to cancel it, and you may need to follow our return policy.

9. Contact Us

If you have any questions or concerns about your order or our Shipping & Delivery policy, please reach out to our customer service team: info@radbean.com